FAQ
Frequently Asked Questions – OutinBrew
1. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay. All payments are processed securely.
2. Do you ship internationally?
Yes! We ship worldwide. Delivery times vary depending on your location. Please note that customs fees or duties may apply for international orders.
3. How long will my order take to arrive?
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U.S. Standard Shipping: 3–7 business days
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U.S. Expedited Shipping: 2–3 business days
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International Shipping: 7–21 business days (varies by country and customs)
4. Do you offer free shipping?
Yes, we offer free U.S. shipping on all orders over $75.
5. What is your return and refund policy?
You may request a return within 30 days of receiving your order (unused and in original condition). Refunds are processed back to your original payment method. Please see our [Return Policy] for details.
6. Are OutinBrew capsules compatible with my coffee machine?
Our reusable stainless steel capsules are designed for Nespresso VertuoLine, Nespresso OriginalLine, and Keurig machines. Always check product details to ensure compatibility before purchasing.
7. How do I clean the reusable capsules?
Simply rinse the capsule with warm water after each use, or use a soft brush for a deeper clean. They are designed for long-term use and easy maintenance.
8. What if my product arrives damaged or incorrect?
Please contact us at [your support email] within 7 days of receiving your order, and we’ll send a replacement at no extra cost.